Operate

ICT Care combines traditional 24×7 support, E-Support, and Service Automation. More than a simple break-fix service, ICT Care helps you to meet network demands with technical and operational support designed to keep your network running reliably while protecting your high-performance networking investment.

• Scale your operational team to new heights and leverage multi-layered security features through Service Now management capabilities.
• Increase your operational effectiveness and lower operational expenses by using Service Now to reduce the time necessary for problem identification, troubleshooting and communication with ICT Networks technical support.
• Dramatically simplify operational processes through self-diagnosis and automated incident reporting to significantly reduce mean-time-to-resolution (MTTR); increase uptime, allowing staff to concentrate on higher priority tasks that drive the business.
• Increase operational efficiency by automating detailed inventory management.
• Improve operational stability with early identification of incidents that are reported in real-time, allowing for pre-emptive diagnosis and repair, increasing the availability of your network.

For detailed services descriptions and terms and conditions, please download in PDF format. Download [ 2273 KB ]