Get Juniper Networks support from a Juniper Elite Partner

Ready to renew your Juniper Networks support and maintenance contracts?

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Looking to partner with networking specialists who have been recognised at the highest levels by Juniper, and are described by clients as offering 10 experts for the price of 1?

Based in Sydney and home to a team of down to earth and highly certified networking engineers, we provide 100% Australian support to clients across the country and Asia Pacific, including Japan.

To find out how we can provide the best Juniper Networks support for your business, contact our friendly team today.

Request a quote or chat to us today!

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Juniper Networks support, the way you want it

At ICT Networks, we are completely led by our clients' requirements and pride ourselves on creating support agreements that are completely tailored to your business. We offer multiple ways to engage with us, depending on your specific needs and budget. Whether you prefer our specialist local support (ICT Care) or direct Juniper Care support (SVC), we can tailor a maintenance agreement that works for you.

ICT Care: Juniper maintenance and support services direct from ICT Networks

Offering full Juniper maintenance and support services, our qualified engineers care for and manage your entire networking environment with procurement and support of Juniper hardware as it's needed. 

We can also co-term your contract renewals which minimises the workload for your IT and procurement departments. No longer will they need to manage multiple contracts with varying start and end dates we can co-term them all to the same support renewal day; saving you time, stress and money and making it easier to plan ahead.

We provide:

  • Rapid response to network events 
  • On-site and remote maintenance support
  • Co-termed support contract renewals for ease of management
  • Automated contract renewal alerts
  • Automated End of Life Notifications
  • Customer Service Centre online portal
  • Customer Lifecycle Management process
  • Flexible SLAs local and fully qualified team of experts
  • Plus loads more

“ICT Networks is very reliable because I know I can go to them and get it done. While other partners can be a bit of a hit and miss, I've never had any misses with ICT Networks.”

Grant Barnes, Network Engineer at Frasers Property

We care about every device, renewal and upgrade

We have automated notification systems that trigger 90, 60 and 30 day alerts before you need to renew your support contracts, plus End of Life Notifications for your devices so you always know when it's time to upgrade. This makes it easy to plan your budgets, and ensures you never miss a renewal or put your environment at risk. We also take steps to make sure no supportable device is left unsupported. We do this by working with you to collect all relevant hardware outputs of chassis-based equipment so you're not left without support on critical hardware components when it comes to renewals. It's all part of our Customer Lifecycle Management process where we're here for you from day 1 and beyond to make sure you're getting exactly what you need from us.

Fast support and total oversight with our dedicated Customer Service Centre

Get 24/7 access to all the information you need about your network including support requests, service entitlements, and asset management. Lean more

Our clients love the ICT Networks Customer Service centre, where they can:

  • View all ICT purchased equipment, dates, locations and history
  • See maintenance renewal dates and support levels by serial number
  • Report technical issues and view open cases
  • Track incident support management in real time
  • See a full history of any support cases

“Engaging ICT Networks is one of the best decisions we’ve made. It has really helped us to have the knowledge and expertise of all their engineers at our disposal.”

Director of Broadcast, Content and Production Operations at FOX SPORTS

Juniper Care: Juniper Networks’ support (SVC) through ICT Networks

We help you take advantage of Juniper Care Services which combines traditional 24x7 remote technical support, hardware replacement services, and online support to:

  • maximise availability and uptime
  • minimise support costs
  • free up internal IT staff
  • drive utility and value
  • reduce network risk 

More than a simple break-fix service, Juniper Care Services helps you meet network demands with technical and operational support designed to keep your network running reliably, while protecting your high performance networking investment.

Juniper Care Services also improves staff productivity and decreases operational costs through award winning 24x7 support and automation.

Choose from a variety of support options based on your network needs, including: Core, Return-to-Factory (RTF). Next Day Delivery, Next Day Onsite, Same Day Delivery & Same Day Onsite.

Juniper Specialists

For over a decade we have invested in gaining the highest level of understanding in Juniper Networks’ world leading products and solutions. Our clients range from Australia’s largest telco networks to global brand names in broadcasting, enterprise and government.

We are respected for our no BS, transparent and exceptional service that delivers real business results.

You can trust us to stay a step ahead of the curve always – keeping your network safe, secure and reliable and always up to date with the latest innovations from Juniper Networks to support your success.  

“ICT Networks is lean and agile, and always provides the deep customer focus we want. It’s a natural fit.””

Head of Technology at Macquarie Telecom

No offshore support, ever

We have an incredibly high retention rate for clients (94%) and our staff (who stay an average 8 years with ICT Networks). 

Our Sydney-based team consists of fully certified network engineers who support our clients across Australia, New Zealand, Hong Kong, Malaysia, Thailand, Taiwan, Singapore and Japan.

With our own fully equipped dev and lab facility in Sydney, we have the ability to mirror your network environment to show proof of concept modelling before we change a thing. 

This gives you assurance that any network adjustments or upgrades can be fully tested and perfectly planned before they are implemented. We’re only ever a phone call away and will always treat your network and business like it’s our very own.

Ready to renew your Juniper support and maintenance contracts? Do it with ICT Networks.

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