Everything You Need, All in One Place.

It takes great partners to build the best.

Try It Out

Not sure what you are missing out on? View our Customer Service Centre Portal Demo where you can view all ICT purchased equipment, purchase date, installation location and service history.

Portal Demo

Customer Service Centre

ICT 's Customer Service Centre is your focal point of contact for post sales technical and network-related questions. View and identify maintenance renewal dates & support level by Serial Number.

Access Portal Request Access

Get Help.

Report technical issues and open cases on ICT Care supported products, including RMAs. Includes complete online incident support-request management of incident history plus live tracking of cases.

Request Support
Download ICT Care User Guide

Learn More

ICT Care is your focal point of contact for post sales technical and network-related questions and issues on supported Juniper products 24x7x365.

Download ICT Care User Guide
Download ICT Care End User Support Agreement

Understand

The End User Support Agreement (EUSA) outlines the license terms and conditions under which ICT Networks will render support and maintenance services for Software and Hardware provided by ICT Networks.

Download ICT Care End User Support Agreement

Unparalleled Service

Support Network

ICT knows that having your network fail is just about one of the worst things that can happen. Our aim is to provide our clients with a high-level of service that is unparalleled by anyone else in the industry. The custom-build Service Portal is our answer to this. We have built and tailored our Service Portal from the ground-up, designing it to give you 24/7 access to all of the information you need to keep not only your system, but your business running.

Highlights

Portal Features

For quick and easy fault rectification, our Customer Service Portal provides you with the following features:

1

Support Requests

Complete online incident support-request management and incident history plus response live tracking of cases

2

Service Entitlement

Service entitlement by product serial number, identifying maintenance and contract renewal dates, level of support purchased, managed service contact details etc

3

Asset Management

Asset management module, including all ICT purchased equipment, purchase date, installation location and service history

More Support

Partner Support Portals

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Juniper Networks

Juniper Networks

Juniper Networks help you meet the most aggressive service demands with operational support designed to ensure maximum network uptime and optimise the utility of your network assets. Our Support Centre provides access to a range of services and tools. This includes software downloads, technical documentation and Knowledge Centre access etc. Juniper Networks® Technical Assistance Center (JTAC) is your focal point of contact for post sales technical and network-related questions and issues on Juniper products 24x7x365.

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Silverpeak

Silverpeak

With you every step of the way; from deployment through operations, Silver Peak offers world-class service and support to make your data acceleration and SD-WAN solution simple, secure, and cost effective. Silver Peaks's Support Centre provides direct access to a range of services and tools. You can access: Training, user documentation, security advisories, submit cases and loads more.

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Mist - A Juniper Company

Mist - A Juniper Company

Mist notifies customers and partners proactively when issues are detected, enabling rapid problem resolution. If the issue persists and live support is needed, the trouble ticket is automatically routed to tier 3 experts in the Mist TAC.

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Brace 168

Brace 168

Your security posture benefits from a tailored recovery plan, so that in the case of your capabilities or services being impaired by a sophisticated cyber security event, our expert team have measures and backups to ensure minimal downtime. We action repairs to any damage and resume your IT, technology, security and communications to normal operations as quickly as possible.

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Pulse Secure

Pulse Secure

Pulse Secure's Support Center is available 24 hours a day, seven days a week, 365 days a year. We provide the industry's fastest response time for P1 cases. In addition, we empower customers to escalate issues to our global management team from a single click on our support site.

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Cisco

Cisco

The Cisco TAC will allow you to: Open support cases by phone, web, or email 24/7/365; Download software updates for your covered software; and access Cisco’s online support, including database of product and service information, support case tracking, and a robust set of tools that help facilitate knowledge transfer to your staff and help answer questions more quickly

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Aruba Networks

Aruba Networks

Aruba's Support Centre provides direct access to a range of services and tools. This includes documentation such as trouble-shooting guides, validated reference design guides and a shared knowledge community.

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F5

F5

F5's security team, ready to help when you need us. When you’re under attack, we’ll work quickly to effectively mitigate attacks and vulnerabilities, and get you back up and running. Our web support portal allows you to create a new support case, review case details and updates, upload troubleshooting attachments, and get answers you need.

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Fortinet

Fortinet

The Fortinet Support Portal provides a range of functionality which allows Fortinet customers to create their own support accounts, register their Fortinet products and contracts, download the latest Firmware Images, and create support requests.