Juniper Networks Support

We've got your back.

For Business Minds

Everything you need to keep your network up and running, all in one place.

For Tech Minds

We respond rapidly to any network events, and we're right here in Sydney.

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Get superior on-site and remote maintenance support services for your network, with specialist expertise in Juniper Networks leading products and solutions.

As a Juniper Elite Partner, our level of knowledge allows us to quickly and accurately address network issues without the downtime or cost. This includes fast access to Juniper parts where your system requires an upgrade or fix.

We Do

What we do

With flexible SLAs, multi-vendor capability, and your personal customer service centre at your fingertips, you'll always enjoy the highest quality consolidated service at a competitive price.


ICT Care

ICT Care delivers mission-critical support for Juniper hardware and software products around the clock, 365 days a year. Tailored offerings help keep your network running reliably, reduce network risk, decrease operational costs, and protect your network investment. Get rapid response from our technical service engineers, and choose from a variety of hardware replacement options based on your network needs.


Lifecycle support + parts guarantee

Enjoy flexible SLAs designed to suit your infrastructure needs, with regular auditing of your network equipment across its lifecycle to keep your business operating at peak performance. If you need a part, we guarantee that we will either have it on hand or can get it faster than anyone else.


100% local

Our local engineers are always ready to take your call - 24/7, 365 days a year. Based in Sydney (and 100% Australian owned and operated), we offer immediate remote investigation and can be on site in a jiffy if you need us there.


Level 3 certified engineers

We have an exceptionally low staff turn-over, meaning you can truly get to know your ICT Networks engineers - and they can get to know your network like it's their own.


Flexible support options

We offer fully tailored support agreements to meet the unique needs of your business - whether your network infrastructure is simple or complex, old or new, and supported by an internal IT team or completely outsourced.


Juniper Elite Partner

Get rapid access to genuine Juniper Networks' parts, with expert support from our engineers who are extensively trained in Juniper's products and solutions.


Customer service centre

We'll provide you with a customised management portal that lets you track and monitor everything on your network - from traffic logs to equipment upgrades, replacements and repairs - including call log dates and details.